Refund & Return Policy

Effective Date: [28.09.2025]

At ecom.uesacadedmy.com, customer satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help. Please read our Refund & Return Policy carefully.

📦 1. Returns

  • You may request a return within 7 days of receiving your order.
  • To be eligible for a return, your item must be:
    • Unused and in the same condition that you received it.
    • In the original packaging with all tags intact.
  • Certain products such as perishable goods, custom-made items, and clearance products are not eligible for return.

💳 2. Refunds

  • Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
  • If approved, your refund will be processed within 7–10 business days, and the amount will be credited to your original method of payment.
  • Shipping charges are non-refundable.

🔁 3. Exchanges

  • We only replace items if they are defective, damaged, or delivered incorrectly.
  • If you need an exchange for the same item, contact us within 3 days of receiving the product.

🚚 4. Return Shipping

  • Customers are responsible for paying return shipping costs unless the return is due to our error (defective or wrong item).
  • We recommend using a trackable shipping service to ensure safe delivery of your return.

❌ 5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards
  • Downloadable digital products
  • Personalized or custom-made items
  • Perishable products (e.g., plants, food items)

📩 6. How to Initiate a Return/Refund

To request a return or refund, please contact our support team:

Please provide your Order ID, product details, and reason for return. Our team will guide you through the process.

✅ 7. Policy Updates

We may update this Refund & Return Policy from time to time. Any changes will be posted on this page with the updated Effective Date.

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